Most institutions have a client services charter, or at least policies and procedures for maintaining high standards for client interactions. This includes complaint handling procedures and dealing with difficult situations.
In the international education workplace, maintaining high standards of client service requires knowledge and skills in working with culturally diverse clients, with difficult situations, with external stakeholders and international clients. There are obligations under the ESOS Act that call for specific client service approaches.
People who manage international student services, education agents, external stakeholders and who collaborate with other institutions will benefit from this workshop.
